About the company
Elkjøp, better known as Elgiganten outside Norway, is the largest consumer electronics retailer in the Nordic countries, with over 414 stores (including franchise) across six countries and approx. 12.000 employees. The company is owned by British Currys plc.
Challenge
Wanted to keep up with leading online retailers like Amazon and completely refresh their inferior in-store ordering system.
Current legacy system only allowed changes to its functionality twice a year.
Remove the need to customize back-end databases.
Need to show relevant information and to be deployed on any device.
Complicated desktop PC process to check product availability and product feature details.
Solution
A modern PoS inventory and replenishment management solution for over 16,000 SKUs
Real-time product availability checks.
A seamless user experience on all platforms, devices and systems including fingerprint access.
Integration with stock control and logistics systems.
Connection to over 20 systems via API’s, utilizing 30 APIs.
Move to Microservices Architecture to increase business agility.
Results
60% of orders are now triggered by new SAP Forecasting and Replenishment solution – a 20% increase in product availability.
Able to make 23+ million API calls per day without any issues and processed 135mil NOK in sales.
On Black Friday they processed 160,000 in store transactions and 24M external requests through Blueberry with a 100% success rate.
More accurate stock forecasting and planning leading to more informed decision making.
Ability to push updates and new functionality as often as needed.
